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Read this first and make sure you checked all steps: www.csvimproved.com/frequently-asked-questions/635-troubleshooting-import-errors

Don't just say it doesn't work but describe in detail what is happening and add the following information:
* VirtueMart version
* CSVI version (Latest is not a version number)
* Sample of the file being imported
* Collected debug information

Without this information you won't get a useful answer. If no debug log is attached, you will get a request to post it.

Where to get the debug information?

A tutorial ( www.csvimproved.com/frequently-asked-questions/390-how-to-collect-debug-information ) has been written to help you collect your debug information.


  • london_may
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3 years 2 months ago #48349 by london_may
london_may created the topic: UNABLE TO IMPORT [NO LINES PROCESSED]
Hello. I am trying to import a number of products into Virtuemart. I am unable to import anything contained in this file (log and import file attached). I don't get any error messages at all when processing, all it says at the end of the process is 'no log details have been found'. It appears as though no lines are being processed? I have been using CSVI for many years now, I don't think I have anything wrong with the file but it's been a while so perhaps there is something simple that I am just not seeing...

Any help most appreciated. Thank you.

Joomla: 2.5.9
VM: 2.6.10
CSVI: 5.21.2

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3 years 2 months ago #48361 by rolandd
rolandd replied the topic: UNABLE TO IMPORT [NO LINES PROCESSED]

Your CSV file has Mac line-endings. These are not supported by default in PHP so you will have to set the option I'm Mac to Yes in your template. Other option is to save your file with Unix or Windows line-endings.

Kind regards,


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