× Looking for a useful answer?

Read this first and make sure you checked all steps: csvimproved.com/support/getting-started

Don't just say it doesn't work but describe in detail what is happening and add the following information:
* Version of the extension you are using
* CSVI version (Latest is not a version number)
* Sample of the file being imported
* A copy of the template you are using. Use the maintenance menu to create a backup of your template
* Collected debug information

Without this information you won't get a useful answer. If no debug log is attached, you will get a request to post it.

Where to get the debug information?

A tutorial ( csvimproved.com/support/questions-and-answers/390-how-to-collect-debug-information ) has been written to help you collect your debug information.

Requesting support

  • rolandd
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5 years 11 months ago #36458 by rolandd
rolandd created the topic: Requesting support
Looking for a useful answer?

Read the troubleshooting guide first and make sure you passed all the steps.

Don't just say it doesn't work but describe in detail what is happening and add the following information:
* CSVI version (Latest is not a version number)
* Sample of the file being imported
* Collected debug information

Without this information you won't get a useful answer. If no debug log is attached, you will get a request to post it.

Where to get the debug information?

Check the How to collect debug information tutorial to find your debug information.

Kind regards,

RolandD

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