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Read this first and make sure you checked all steps: csvimproved.com/support/getting-started

Don't just say it doesn't work but describe in detail what is happening and add the following information:
* Version of the extension you are using
* CSVI version (Latest is not a version number)
* Sample of the file being imported
* A copy of the template you are using. Use the maintenance menu to create a backup of your template
* Collected debug information

Without this information you won't get a useful answer. If no debug log is attached, you will get a request to post it.

Where to get the debug information?

A tutorial ( csvimproved.com/support/questions-and-answers/390-how-to-collect-debug-information ) has been written to help you collect your debug information.

Really unhappy with the component purchase

  • bludove30
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1 month 2 weeks ago #60414 by bludove30
bludove30 created the topic: Really unhappy with the component purchase
When I viewed the demo of the software it looked like the software would meet our needs and would export a nice looking file. No matter what I do the fields and columns end up all over the place. I am familiar with import / export with excel and cannot make your extension work. I am sure you have a no refund policy. However I wish I could get something back for my money spent as I will not be using this extension b/c of the output results.

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1 month 2 weeks ago #60415 by tharuna
tharuna replied the topic: Really unhappy with the component purchase
Hello,

When I viewed the demo of the software it looked like the software would meet our needs and would export a nice looking file. No matter what I do the fields and columns end up all over the place. I am familiar with import / export with excel and cannot make your extension work.

We are here to help you to solve your issues with import or export. Before you even decide that extension does not work you should have written to us on the problems you are having with export.

However I wish I could get something back for my money spent as I will not be using this extension b/c of the output results.

So let us make your export work. In your export template on File tab set Text enclosure field to be " and save the template. Run the export again and check if you get the desired results.

Kind regards,

Tharuna

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1 month 2 weeks ago #60425 by athenacraftsltdltd
athenacraftsltdltd replied the topic: Really unhappy with the component purchase
This extension is one of the best I've used on Joomla. It can be very complicated because it's so big, but the support is second-to-none. It's certainly worth getting Tharuna to help you get it working the way you want.

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1 month 2 weeks ago #60428 by tharuna
tharuna replied the topic: Really unhappy with the component purchase
Hello,
Thank you so much for your feedback :)

Kind regards,

Tharuna

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