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Don't just say it doesn't work but describe in detail what is happening and add the following information:
* Version of the extension you are using
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* Sample of the file being imported
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Import Product Description for Virtuemart

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1 month 4 days ago #60591 by tharuna
tharuna replied the topic: Import Product Description for Virtuemart
Hello Kim,
I picked few random users from your import file, checked address details at VirtueMart shoppers page and see the address details added. Can you give emails of few users for whom address and phone numbers are not added? That will help me to track the issue.

Kind regards,

Tharuna

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1 month 4 days ago #60592 by tharuna
tharuna replied the topic: Import Product Description for Virtuemart
Hello Kim,
Also i wanted to tell you that address and phone numbers of few users are not there in your import file. I am talking about Members list 1.csv file which you sent us earlier. I hope you are not talking about those users.

Kind regards,

Tharuna

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1 month 2 days ago #60601 by coolmango
coolmango replied the topic: Import Product Description for Virtuemart
Hi Tharuna

Seems your right about the addresses (my apologies), it's phone numbers and passwords that aren't loading.
This is for both Default Shopper Group and Wholesale.

On the file Members list 1.csv (a few examples)
This email address is being protected from spambots. You need JavaScript enabled to view it.: Imported Address but not Phone (file contains only 1 ph. number)
This email address is being protected from spambots. You need JavaScript enabled to view it.: Imported Address but not Phone (file contains only 1 ph. number)
This email address is being protected from spambots. You need JavaScript enabled to view it.: Imported Address but not Phone (file contains 2 ph. numbers)

On the file Members list 3.csv (attached)
This email address is being protected from spambots. You need JavaScript enabled to view it.: Imported Address but not Country, State or Phone (file contains only 1 ph. number)
This could just be a one off though.

thanks for you help
cheers
kim
Attachments:

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1 month 2 days ago #60604 by tharuna
tharuna replied the topic: Import Product Description for Virtuemart
Hello Kim,

Seems your right about the addresses (my apologies), it's phone numbers and passwords that aren't loading.
This is for both Default Shopper Group and Wholesale.

Passwords are added for all users you are just not seeing them. That is not an issue because by default password fields don't show the value in the fields.

On the file Members list 1.csv (a few examples)
This email address is being protected from spambots. You need JavaScript enabled to view it.: Imported Address but not Phone (file contains only 1 ph. number)
This email address is being protected from spambots. You need JavaScript enabled to view it.: Imported Address but not Phone (file contains only 1 ph. number)
This email address is being protected from spambots. You need JavaScript enabled to view it.: Imported Address but not Phone (file contains 2 ph. numbers)

On the file Members list 3.csv (attached)
This email address is being protected from spambots. You need JavaScript enabled to view it.: Imported Address but not Country, State or Phone (file contains only 1 ph. number)
This could just be a one off though.

I found a strange issue on your site. I wanted to check if user details were added in your site database so i created a CSVI custom table export template on your server and exported all the users details saved. To my surprise i see that each user has been duplicated several times in the database and the first record of these users don't have phone numbers added. This first record is the one selected by default and shown in VirtueMart Shoppers page. That explains why you don't see phone numbers for these users. I need to find out why you have so many duplicates in your database. Can you send me a private message of your database access details? I will clean the table and run the import again to see how these duplicates happens.

Kind regards,

Tharuna

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5 days 11 hours ago #60758 by coolmango
coolmango replied the topic: Import Product Description for Virtuemart
Hi Tharuna

I've sent you a message via your contact page.

cheers
kim

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5 days 9 hours ago #60759 by tharuna
tharuna replied the topic: Import Product Description for Virtuemart
Hello Kim,
Have sent a reply to your email with screenshot of issues i see in your VirtueMart userinfo table. Take a look and let me know.

Kind regards,

Tharuna

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