Looking for a useful answer?

Read this first and make sure you checked all steps: www.csvimproved.com/frequently-asked-questions/635-troubleshooting-import-errors

Don't just say it doesn't work but describe in detail what is happening and add the following information:
* VirtueMart version
* CSVI version (Latest is not a version number)
* Sample of the file being imported
* Collected debug information

Without this information you won't get a useful answer. If no debug log is attached, you will get a request to post it.

Where to get the debug information?

A tutorial ( www.csvimproved.com/frequently-asked-questions/390-how-to-collect-debug-information ) has been written to help you collect your debug information.

Access to support

  • rolandd
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6 years 2 months ago #35002 by rolandd
rolandd created the topic: Access to support
If you do not have a CSVI Subscription but wish to receive support you can buy a 10-day support ticket for € 9,99. This gives you access to the forum for filing support tickets for the duration of 10 days.

You can buy your support ticket here and after payment is complete you have direct access to the forum.

Kind regards,


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