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Read this first and make sure you checked all steps: www.csvimproved.com/frequently-asked-questions/635-troubleshooting-import-errors

Don't just say it doesn't work but describe in detail what is happening and add the following information:
* VirtueMart version
* CSVI version (Latest is not a version number)
* Sample of the file being imported
* Collected debug information

Without this information you won't get a useful answer. If no debug log is attached, you will get a request to post it.

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A tutorial ( www.csvimproved.com/frequently-asked-questions/390-how-to-collect-debug-information ) has been written to help you collect your debug information.

500 Error - Unable to load renderer class

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6 years 3 months ago - 6 years 3 months ago #35308 by 69assenzio69
69assenzio69 created the topic: 500 Error - Unable to load renderer class
Hello, I have just installed the CSVI Free version, trying to using it with Virtuemart 2.x latest version and on Joomla 2.5.

Installation said that "An error has occured during installation. Below is the response received from the server. Unable to load renderer class." I tried also with CSV Free V. 4.5 but the problem persist.

So now, when I click on PROCESS then select Import, then Virtuemart ... SDENG! I have automatically again a pop up window with the Joomla 500 - An error has occurred. Unable to load renderer class.

I look at FAQ but doesn't help me a lot.

I need your extension, can you help me make it working so I can eventually buy the PRO version after that ?

Thanks in advance.
Last edit: 6 years 3 months ago by 69assenzio69.

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6 years 3 months ago #35315 by rolandd
rolandd replied the topic: 500 Error - Unable to load renderer class
Hello,

You didn't post a screenshot so I am going to guess, are you using Joomla 2.5.5 or higher?

Also post the debug log and a sample of the file you are importing if you want me to take a closer look.

Kind regards,

RolandD

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6 years 3 months ago #35319 by 69assenzio69
69assenzio69 replied the topic: 500 Error - Unable to load renderer class
Correct, using Joomla 2.5.7. The file is not needed at all (the prove ? I do't have it :) ) since the problem is still in installation (pls read again my message above).

This is the debug log:

Call stack
# Function Location
1 JAdministrator->render() /web/htdocs/www.setipiacipiaci.com/home/administrator/index.php:52
2 JApplication->triggerEvent() /web/htdocs/www.setipiacipiaci.com/home/administrator/includes/application.php:204
3 JDispatcher->trigger() /web/htdocs/www.setipiacipiaci.com/home/libraries/joomla/application/application.php:642
4 JEvent->update() /web/htdocs/www.setipiacipiaci.com/home/libraries/joomla/event/dispatcher.php:161
5 plgSystemShowModalPopup->onAfterRender() /web/htdocs/www.setipiacipiaci.com/home/libraries/joomla/event/event.php:71
6 JDocument->loadRenderer() /web/htdocs/www.setipiacipiaci.com/home/plugins/system/showmodalpopup/showmodalpopup.php:365
7 JError::raiseError() /web/htdocs/www.setipiacipiaci.com/home/libraries/joomla/document/document.php:926
8 JError::raise() /web/htdocs/www.setipiacipiaci.com/home/libraries/joomla/error/error.php:251

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6 years 3 months ago #35320 by rolandd
rolandd replied the topic: 500 Error - Unable to load renderer class

since the problem is still in installation

I did miss that part because you write process in capital letters.

This plugin: plgSystemShowModalPopup is not a default Joomla plugin. My guess is, this plugin is breaking CSVI.

First step would be to unpublish this plugin and do the installation again by going to Components -> CSVI Pro on the dashboard click on the Installation button.

Kind regards,

RolandD

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6 years 3 months ago - 6 years 3 months ago #35321 by 69assenzio69
69assenzio69 replied the topic: 500 Error - Unable to load renderer class
Okay, the plugin has been disabled.

Then I reinstalled CSVI free.

From bad to worse :)

I have just the "error updating to new version", no debugging. Page blocked (had to refresh). When I try to go back into components --- CSVI --- Process and in Manual import/export I just select the component Virtuemart (doing nothing else ...) I have this:

Alert
SyntaxError: JSON.parse: unexpected non-whitespace character after JSON data
{"calcimport":"Calculation rule import","categoryimport":"Category import","couponimport":"Coupon import","customfieldimport":"Custom field import","manufacturercategoryimport":"Manufacturer category import","manufacturerimport":"Manufacturer import","mediaimport":"Media import","orderimport":"Order import","orderitemimport":"Order item import","productimport":"Product import","ratingimport":"Rating import","shopperfieldimport":"Shopper field import","userinfoimport":"User info import","waitinglistimport":"Waiting list import"}

But, again, problem is not here in import. Is still in installation.
Last edit: 6 years 3 months ago by 69assenzio69.

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6 years 3 months ago #35322 by rolandd
rolandd replied the topic: 500 Error - Unable to load renderer class

But, again, problem is not here in import. Is still in installation.

Any other funky plugins you have installed?

You may have to do a full cleanup, so uninstall CSVI and then remove all the tables in the database that start with csvi_. After that do a new CSVI installation.

Kind regards,

RolandD

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